Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Filing motor insurance claim can be tiring from collecting bills to tracking the status of your claim application. To ease ...

The Holidays bring out more than tidings and good cheer. They also bring an increase in thefts.The store manager of Luxx Nail ...

In supply planning, optimization is critical. Optimization, another solution used by supply chain software vendors for over two decades, is now considered a form of AI. Optimization works, it delivers ...

AI is a business tool. When used with purpose, it can help companies reduce costs, grow revenue and improve how teams work.

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Founder and director of DSW Optical, David Whittle, on working with independent practices, sustainability, and growth ...

Related: People Are Calling Out Sneaky Propaganda Hiding In Plain Sight, And Now I Can't Unsee It ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...