Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

E Tech | EliGico Technology, a provider of low-voltage contracting and integrated technology security systems, today ...

Discover the best free job boards to reach qualified applicants fast. Compare top platforms, key features, and tips to boost ...

Ottawa County recently recognized Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was ...

Threat actors are generating real Apple support tickets to phish two-factor authentication (2FA) codes and take over iCloud ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.