Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

The company is rolling out voicemail-style voice and video messages, emoji reactions in voice chats, and new AI image tools, ...

Evri has apologised to customers and said it is continuing to invest in its delivery service in Northern Ireland, following ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

E Tech | EliGico Technology, a provider of low-voltage contracting and integrated technology security systems, today ...

Discover the best free job boards to reach qualified applicants fast. Compare top platforms, key features, and tips to boost ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Partnership brings the world’s leading digital health intelligence platform to India’s rapidly expanding health innovation ...