Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...

I've told you for years not to trust things that sound too good to be true. I've also told you many times that these places ...

"I would tell my younger self to be patient and keep preparing for your opportunity. I wanted the success to come overnight, ...

Founder and director of DSW Optical, David Whittle, on working with independent practices, sustainability, and growth ...

The chief customer officer and senior vice president of airport operations sat down with Skift airlines editor Gordon Smith ...

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