Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Heroes are born out of moments of crisis. The world has ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Wow customer service stories are essential to the growth–cultural and financial–of most companies in most industries. Why do these over-the-top, creative acts of customer service matter? “Because ...

Whether you are an international corporation or a one-man sole proprietorship, customer service is an integral component to business success. Customer service starts with the first interaction with a ...

Here are a few examples of great customer service: • Answering the phone. No one wants to get rerouted by a machine. • Doing what you say you are going to do: Don’t answer a call bell and say, “I will ...